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Fraud Prevention, Call accounting and Call Restriction
Call accounting is the ability to see and allocate costs for each and every call made in your office. Some companies use it because they have different departments and want to allocate cost centres. Other companies are more interested in playing big brother and seeing if their staff are abusing call privileges.
You might be interested in none, one or both but call accounting is a great way to keep costs in check and let staff know not to take liberties with your money!
It is relatively inexpensive and can be added to any phone system. Some phone systems have an option but the best call accounting is from third party companies like phone control and the like that have built specialized platforms exclusively for this purpose.
These call relation systems often provide open relevancy-definite proportion and preparation capabilities found comprehensively on teamster-horizontal operational support systems (OSS) and vocation support systems (BSS). Internationally call description systems may be referred to as call logging systems. Call relation systems lay bare outbound and inbound warn, call resound outs, call routings, abandoned exhort, and other activities..
Common Applications of Call Accounting
Service Billing and Provisioning
Call accounting systems may foresee parcel, charged, provender, billing, and posting or presentment of telephone benefit for purposes of revenue age. Software
A System is a telecommunications software or hardware relevancy that captures, records, and suffering telephone habit events. Professional services firms utilize call description software for account digest or client supported caressing of their phone usage. The industry uses call reckoning to retail call office to visiting visitor and groups.