Speed dialing

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Speed dialing

When you look at how frequently you dial the same phone numbers you soon realise that speed dialling can be a fantastic feature to have.

Whether you use a database, ACT, Goldmine, Microsoft Outlook, or just a list of your customers or associates, phone systems can make calling people as easy as clicking a mouse button.

If you are running a computer database or CRM then you should look at how you can tie this into your phone system. Imagine if when a customer calls their whole file could pop up on your screen ready for you. This is logically called screen popping and can save your staff an incredible amount of time, and your customers will no longer be frustrated by having to repeat the same details over and over again.

Some systems charge for this feature whereas others include this at no charge. Make sure you don’t pay for something unnecessarily.

Speed dialing

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Speed dial is a function available on many telephone systems allowing the user to place a call by pressing a reduced number of keys. This function is particularly useful for phone users who dial certain numbers on a regular basis. The capability for speed dial historically dates at least as far back as 1965.[1][2] Other early “instant dialers” as far back as the year 1972 also included punched card machines [3] and magnetic tape machines.[4]

In most cases, the user stores these numbers in the phone’s memory for future use. The speed dial numbers are usually accessed by pressing a pre-determined key or keys on the phone, followed by a one or two-digit code which the user assigns to each number; however for ease of use, on many systems a call may be placed by pressing and holding one key on the numeric keypad.

Speed dialing is also available via Custom Calling features from the Telephone Company’s Central Office. The numbers are programmed by the subscriber through the standard telephone dial, and speed dial calls are placed by dialing simply the digit and waiting a few seconds on a standard rotary dial phone and an older 10 key Touch Tone phone, or by dialing the number and the # key to instantly connect the call on a modern 12 key Touch Tone phone.

Most mobile phones have a contact list feature which provides similar abilities although most have a instant call button which only requires one click.