Vodavi STS Starplus Business Telephone Systems

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Vodavi, Vertical, Starplus STS, STSe, DVX. DHS, Infinite Telephone Systems, Telephones and voice mail manuals.

Vodavi Starplus STS Programming & Operation Ver 1.0

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VODAVI Technology, Inc. products are not authorized for and should not be used
within Life Support applications. Life Support systems are equipment intended to
support or sustain life and whose failure to perform when properly used in
accordance with instructions provided can be reasonably expected to result in
significant personal injury or death.
VODAVI Technology, Inc. warranty is limited to replacement of defective
components and does not cover injury to persons or property or other consequential
damages.
Contents – i
Contents
1 Introduction
General Description ……………………………………………………………………………………………………………….. 1-2
System Features ……………………………………………………………………………………………………………….. 1-3
Digital Keyset Telephones ………………………………………………………………………………………………. 1-4
Digital Keyset/Button Diagram ………………………………………………………………………………………. 1-5
2 Features and Operation
About This Manual …………………………………………………………………………………………………………………. 2-2
Content Summary ……………………………………………………………………………………………………………. 2-2
Manual Format & Description ………………………………………………………………………………………… 2-3
911 Feature ……………………………………………………………………………………………………………………………… 2-4
911 Alert …………………………………………………………………………………………………………………………….. 2-5
Enhanced 911 Integration ………………………………………………………………………………………………. 2-6
Enhanced 911 Power Failure Station …………………………………………………………………………….. 2-7
Account Codes ………………………………………………………………………………………………………………………… 2-7
Account Codes – Forced ………………………………………………………………………………………………….. 2-8
Account Codes – Traveling COS (Verified) …………………………………………………………………….. 2-9
Initialize Verified Account Code Table ………………………………………………………………………….. 2-12
Print Verified Account Codes …………………………………………………………………………………………. 2-13
Answering Machine Emulation …………………………………………………………………………………………….. 2-14
Attendant Assignment/Features ………………………………………………………………………………………….. 2-15
Automatic Privacy …………………………………………………………………………………………………………………… 2-16
Background Music ………………………………………………………………………………………………………………….. 2-16
Battery Backup (Memory) ……………………………………………………………………………………………………… 2-17
Baud Rate Assignments …………………………………………………………………………………………………………. 2-17
Call Back …………………………………………………………………………………………………………………………………… 2-18
Manual Callback ……………………………………………………………………………………………………………….. 2-18
Call Back Button Flash Rate …………………………………………………………………………………………….. 2-19
Automatic Call Back Timer ……………………………………………………………………………………………… 2-19
Auto Callback – DSS/BLF ………………………………………………………………………………………………….. 2-20
Message Callback – DSS/BLF Flash Rate ………………………………………………………………………… 2-20
Call Coverage …………………………………………………………………………………………………………………………… 2-21
Call Coverage Ring Timer ………………………………………………………………………………………………… 2-22
Call Forward …………………………………………………………………………………………………………………………….. 2-23
Call Forwarding ………………………………………………………………………………………………………………… 2-23
Call Forward – All Calls ……………………………………………………………………………………………………… 2-25
Call Forward – Busy …………………………………………………………………………………………………………… 2-26
Call Forward – Busy / No Answer ……………………………………………………………………………………. 2-26
Call Forward – Follow Me ………………………………………………………………………………………………… 2-27
Call Forward – No Answer ……………………………………………………………………………………………….. 2-29
Call Forward – External (Off-Net) ……………………………………………………………………………………. 2-30
Contents – ii
Call Forward Button Flash Rate ………………………………………………………………………………………. 2-31
Call Forward Display ………………………………………………………………………………………………………… 2-31
Call Forward – Preset ………………………………………………………………………………………………………………. 2-32
Preset Call Forward – Station ………………………………………………………………………………………….. 2-33
Preset Call Forward – CO Line …………………………………………………………………………………………. 2-35
Preset Forward Voice Mail ID ………………………………………………………………………………………….. 2-36
Preset Forward Timer (Incoming Call to a Destination) ……………………………………………… 2-37
Calling Forward Override ………………………………………………………………………………………………………. 2-38
Calling Station Handsfree Mode Override ………………………………………………………………………….. 2-38
Calling Station Tone Mode Override ……………………………………………………………………………………. 2-38
Call Park ……………………………………………………………………………………………………………………………………. 2-39
Call Park – System ……………………………………………………………………………………………………………… 2-39
Call Park Recall Timer ………………………………………………………………………………………………………. 2-40
Call Park – Personal …………………………………………………………………………………………………………… 2-40
Call Park – Station ……………………………………………………………………………………………………………… 2-42
Call Pickup ……………………………………………………………………………………………………………………………….. 2-43
Directed Call Pickup …………………………………………………………………………………………………………. 2-44
Group Call Pickup …………………………………………………………………………………………………………….. 2-45
Call Transfer …………………………………………………………………………………………………………………………….. 2-46
Ringback on Transfer ……………………………………………………………………………………………………….. 2-47
Unanswered CO Call Transfer …………………………………………………………………………………………. 2-48
Camp On ………………………………………………………………………………………………………………………………….. 2-49
Camp On Button Flash Rate ……………………………………………………………………………………………. 2-50
Camp On Recall ………………………………………………………………………………………………………………… 2-50
Card Slot Programming …………………………………………………………………………………………………………. 2-50
Centrex/PBX …………………………………………………………………………………………………………………………….. 2-52
CO / PBX Programming …………………………………………………………………………………………………… 2-52
Off-Hook Preference ………………………………………………………………………………………………………… 2-53
Private Line Appearance …………………………………………………………………………………………………. 2-53
Programming
, #, and Hook-Flashes into Speed Dial ………………………………………………. 2-53
Centrex/PBX Flash ……………………………………………………………………………………………………………. 2-53
Centrex/PBX Flash Timer …………………………………………………………………………………………………. 2-54
Centrex/PBX Transfer ………………………………………………………………………………………………………. 2-55
PBX Dialing Codes ……………………………………………………………………………………………………………. 2-55
Class Of Service ……………………………………………………………………………………………………………………….. 2-56
Class of Vodavi STS Service – CO Line ………………………………………………………………………………………………… 2-57
Station Day Class of Service ……………………………………………………………………………………………. 2-58
Station Night Class of Service …………………………………………………………………………………………. 2-59
CO Flexible Port Assignment ………………………………………………………………………………………………… 2-61
CO Line – Access ……………………………………………………………………………………………………………………… 2-63
CO Line Attributes ………………………………………………………………………………………………………………….. 2-64
Initialize CO Line Attributes ……………………………………………………………………………………………. 2-64
Print CO Line Attributes ………………………………………………………………………………………………….. 2-65
CO Line DTMF Sending ………………………………………………………………………………………………………….. 2-67
DTMF / Dial Pulse Programming ……………………………………………………………………………………. 2-67
Contents – iii
DTMF On/Off Time Operation ………………………………………………………………………………………… 2-68
CO Line Group …………………………………………………………………………………………………………………………. 2-69
Line Group Access – Station ……………………………………………………………………………………………. 2-69
CO Line Group Programming …………………………………………………………………………………………. 2-70
CO Line Group Queuing ………………………………………………………………………………………………………… 2-72
CO Line – Identification ………………………………………………………………………………………………………….. 2-73
CO Line Identification Display ………………………………………………………………………………………… 2-73
CO Line – Incoming Ringing Assignment ……………………………………………………………………………. 2-75
CO Line Ringing Assignments ………………………………………………………………………………………… 2-75
Incoming CO Line Ringing – Setting Flash Rate …………………………………………………………… 2-77
Display Ring Assignments ………………………………………………………………………………………………. 2-77
Release Timer ……………………………………………………………………………………………………………………. 2-79
Reseize Timer ……………………………………………………………………………………………………………………. 2-80
Guard Timer ………………………………………………………………………………………………………………………. 2-80
Seize Timer ………………………………………………………………………………………………………………………… 2-81
Transmit Volume ………………………………………………………………………………………………………………. 2-81
CO Line Loop and Pool Buttons ……………………………………………………………………………………………. 2-82
In-Use Hold (I-Hold) Flash Rate ………………………………………………………………………………………. 2-84
CO Line – Loop Supervision …………………………………………………………………………………………………… 2-85
Loop Supervision Programming ……………………………………………………………………………………. 2-85
SLT Loop Supervision Programming …………………………………………………………………………….. 2-86
CO Line – Queue ………………………………………………………………………………………………………………………. 2-87
Line Queuing …………………………………………………………………………………………………………………….. 2-87
CO Line Queue Button Flash Rate ………………………………………………………………………………….. 2-89
CO Line – Ringing Options …………………………………………………………………………………………………….. 2-90
Transfer CO Ringing …………………………………………………………………………………………………………. 2-91
Recall CO Ringing …………………………………………………………………………………………………………….. 2-92
Queued CO Ringing Flash Rate ………………………………………………………………………………………. 2-92
Reminder Ring Timer ……………………………………………………………………………………………………….. 2-93
CO Direction ……………………………………………………………………………………………………………………… 2-93
CO Port Parameters and Feature Codes ……………………………………………………………………………… 2-95
Initialize CO Port Assignments / Flexible Numbering Assignments ………………………… 2-95
Print CO Port Vodavi STS Parameters and Feature Codes ……………………………………………………………… 2-95
CO Ring Detect Timer …………………………………………………………………………………………………………….. 2-96
Conference ………………………………………………………………………………………………………………………………. 2-97
Conference Enable/Disable ……………………………………………………………………………………………. 2-97
Conference / DISA Timer …………………………………………………………………………………………………. 2-98
Conference Combinations ……………………………………………………………………………………………… 2-99
Cordless Key Telephone Unit Feature Button ……………………………………………………………………. 2-101
Database Administration ………………………………………………………………………………………………………. 2-103
Administration Access …………………………………………………………………………………………………….. 2-103
Administration Password ………………………………………………………………………………………………… 2-104
Database Printout (Dump) ……………………………………………………………………………………………………. 2-105
Dial Pulse Sending ………………………………………………………………………………………………………………….. 2-106
Dial Pulse Parameters ………………………………………………………………………………………………………. 2-106
Contents – iv
Pulse Dial Inter-Digit Timer …………………………………………………………………………………………….. 2-107
Pulse-to-Tone Switchover ………………………………………………………………………………………………. 2-107
Direct Inward Dialing ……………………………………………………………………………………………………………… 2-107
DID Phone Number ………………………………………………………………………………………………………….. 2-110
Name Assigned to DID Number …………………………………………………………………………………….. 2-111
Erasing a DID Table Entry ………………………………………………………………………………………………… 2-111
DID/ICLID Ringing Assignments …………………………………………………………………………………….. 2-112
View DID/ICLID Ringing Assignments …………………………………………………………………………… 2-114
DID Digits …………………………………………………………………………………………………………………………… 2-115
DID Incoming Signaling ………………………………………………………………………………………………….. 2-116
DID/TIE Signaling ……………………………………………………………………………………………………………… 2-117
DID Collect Timer ……………………………………………………………………………………………………………… 2-118
Initialize DID-TIE Parameters ………………………………………………………………………………………….. 2-119
Print DID-TIE Parameters …………………………………………………………………………………………………. 2-119
Direct Inward System Access (DISA) ……………………………………………………………………………………. 2-120
DISA Access Code …………………………………………………………………………………………………………….. 2-120
DISA Programming ………………………………………………………………………………………………………….. 2-121
DISA Call Forwarding ……………………………………………………………………………………………………….. 2-122
DISA CO-to-CO ………………………………………………………………………………………………………………….. 2-122
Direct Station Selection / Busy Lamp Field …………………………………………………………………………. 2-124
Direct Transfer Mode ……………………………………………………………………………………………………………… 2-124
Directory Dial …………………………………………………………………………………………………………………………… 2-125
Initialize Directory Dial Table Parameters …………………………………………………………………….. 2-129
Print Directory Dial Table Parameters …………………………………………………………………………… 2-130
Dial-By-Name ……………………………………………………………………………………………………………………. 2-131
Distinctive Vodavi STS Ringing …………………………………………………………………………………………………………………. 2-132
CO Line Distinctive Ring Tone ………………………………………………………………………………………… 2-132
Enabling/Disabling Distinctive Ring Tone ……………………………………………………………………. 2-134
Ring Tone – Station (User Selectable) ……………………………………………………………………………. 2-134
Do Not Disturb ………………………………………………………………………………………………………………………… 2-136
One-Time Do Not Disturb ……………………………………………………………………………………………….. 2-138
Do Not Disturb Button Flash Rate ………………………………………………………………………………….. 2-138
Do Not Disturb – DSS/BLF Flash Rate …………………………………………………………………………….. 2-139
Executive Override …………………………………………………………………………………………………………………. 2-139
Executive Override – Enable/Disable …………………………………………………………………………….. 2-140
Executive Override Blocking …………………………………………………………………………………………… 2-142
Executive Override Warning Tone …………………………………………………………………………………. 2-143
Barge-In Warn Tone …………………………………………………………………………………………………………. 2-144
Executive/Secretary Pairs ………………………………………………………………………………………………………. 2-145
External Day Ring ……………………………………………………………………………………………………………………. 2-146
External Night Ring ………………………………………………………………………………………………………………… 2-147
Fixed Station/Port Number …………………………………………………………………………………………………… 2-147
Flash Rates (Programmable) …………………………………………………………………………………………………. 2-148
Flexible Button Assignment ………………………………………………………………………………………………….. 2-149
Flexible Button ………………………………………………………………………………………………………………….. 2-149
Contents – v
Display Flexible Buttons ………………………………………………………………………………………………….. 2-153
Flexible Numbering ……………………………………………………………………………………………………………….. 2-156
Station Port Inquiry ………………………………………………………………………………………………………….. 2-157
Group Listening ………………………………………………………………………………………………………………………. 2-158
Headset Mode …………………………………………………………………………………………………………………………. 2-159
Hold – Exclusive ……………………………………………………………………………………………………………………….. 2-161
Exclusive Hold Flash Rate ………………………………………………………………………………………………… 2-162
Exclusive Hold Recall Timer …………………………………………………………………………………………….. 2-162
Hold – Preference ……………………………………………………………………………………………………………………. 2-163
Hold – System ………………………………………………………………………………………………………………………….. 2-163
System Hold Flash Rate …………………………………………………………………………………………………… 2-163
System Hold Recall Timer ……………………………………………………………………………………………….. 2-164
Hot Keypad ………………………………………………………………………………………………………………………………. 2-164
Hot Line / Ring Down …………………………………………………………………………………………………………….. 2-164
Hunt Groups ……………………………………………………………………………………………………………………………. 2-165
Station / Pilot / Pilot All Ring — Hunting Assignments ……………………………………………….. 2-166
Initialize Hunt Group Parameters …………………………………………………………………………………… 2-167
Print Hunt Group Parameters …………………………………………………………………………………………. 2-167
Idle Speaker Mode ………………………………………………………………………………………………………………….. 2-168
Incoming Calling Line Identification ……………………………………………………………………………………. 2-168
Intercom …………………………………………………………………………………………………………………………………… 2-169
Intercom Calling ……………………………………………………………………………………………………………….. 2-170
Incoming Intercom Ringing Flash Rate ………………………………………………………………………… 2-171
Intercom Hold Button Flash Rate …………………………………………………………………………………… 2-172
Intercom Signaling Select ……………………………………………………………………………………………….. 2-172
Intercom Transfer …………………………………………………………………………………………………………….. 2-173
Inter-Digit Time-Out ………………………………………………………………………………………………………………. 2-173
Keyset Mode ……………………………………………………………………………………………………………………………. 2-174
Last Number Redial ………………………………………………………………………………………………………………… 2-177
LCD ……………………………………………………………………………………………………………………………………………. 2-177
LCD Display – Contrast …………………………………………………………………………………………………….. 2-177
LCD Interactive Display …………………………………………………………………………………………………… 2-178
LCOB Loop Length …………………………………………………………………………………………………………………. 2-185
Leading Digit …………………………………………………………………………………………………………………………… 2-186
Least Cost Routing ………………………………………………………………………………………………………………….. 2-186
Light Control ……………………………………………………………………………………………………………………………. 2-186
Message Wait ………………………………………………………………………………………………………………………….. 2-188
Message Waiting Vodavi STS Reminder Tone ………………………………………………………………………………………… 2-189
Music-On-Hold ………………………………………………………………………………………………………………………… 2-189
MOH Assignments ……………………………………………………………………………………………………………. 2-189
Music-On-Hold – Enable/Disable ……………………………………………………………………………………. 2-190
Music-On-Hold (per CO Line) …………………………………………………………………………………………. 2-191
Mute Key ………………………………………………………………………………………………………………………………….. 2-192
Name In Display ………………………………………………………………………………………………………………………. 2-193
Name / Number Display At Idle ……………………………………………………………………………………… 2-194
Contents – vi
Name/Number Translation Table ………………………………………………………………………………………… 2-195
Night Service …………………………………………………………………………………………………………………………… 2-197
Automatic / Manual Operation ………………………………………………………………………………………. 2-198
Day of Week Programming …………………………………………………………………………………………….. 2-198
Automatic Night Mode Operation ………………………………………………………………………………… 2-198
External Night Ringing …………………………………………………………………………………………………….. 2-199
Manual Operation ……………………………………………………………………………………………………………. 2-199
Night Class of Service (COS) ……………………………………………………………………………………………. 2-199
Night Ringing Assignments ……………………………………………………………………………………………. 2-199
Universal Night Answer (UNA) ……………………………………………………………………………………….. 2-199
Weekly Night Mode Schedule ………………………………………………………………………………………… 2-199
Off-Hook Signaling …………………………………………………………………………………………………………………. 2-200
Off-Hook Voice Over ………………………………………………………………………………………………………………. 2-200
Outside Calls ……………………………………………………………………………………………………………………………. 2-203
Paging ………………………………………………………………………………………………………………………………………. 2-204
Paging Access …………………………………………………………………………………………………………………… 2-205
Paging – Meet Me ……………………………………………………………………………………………………………… 2-206
Paging Time-Out Timer …………………………………………………………………………………………………… 2-207
Page Warning Tone ………………………………………………………………………………………………………….. 2-207
Paging Zone(s) ………………………………………………………………………………………………………………….. 2-208
Pause Timer ……………………………………………………………………………………………………………………………… 2-209
Personal Messages …………………………………………………………………………………………………………………. 2-210
Pre-assigned Messages ……………………………………………………………………………………………………. 2-210
Custom Messages …………………………………………………………………………………………………………….. 2-211
Date and Time Entry Messages ………………………………………………………………………………………. 2-212
Scrollable Canned Messages ………………………………………………………………………………………….. 2-213
Personal Messages Flexible Button ……………………………………………………………………………….. 2-214
Preferred Line Answer ……………………………………………………………………………………………………………. 2-215
Privacy Release ………………………………………………………………………………………………………………………… 2-216
Per CO Line Option …………………………………………………………………………………………………………… 2-216
Per Station Option ……………………………………………………………………………………………………………. 2-218
Private Line ………………………………………………………………………………………………………………………………. 2-220
Recall ………………………………………………………………………………………………………………………………………… 2-220
Answering a Recall …………………………………………………………………………………………………………… 2-220
Transfer Recall Timer ……………………………………………………………………………………………………….. 2-220
Repeat Redial …………………………………………………………………………………………………………………………… 2-221
Relay Programming ……………………………………………………………………………………………………………….. 2-222
Remote Administration …………………………………………………………………………………………………………. 2-223
Program Mode Entry ……………………………………………………………………………………………………….. 2-223
Modem Answer Timer ……………………………………………………………………………………………………… 2-223
Database Upload/Download ………………………………………………………………………………………….. 2-224
Remote System Monitor And Maintenance ……………………………………………………………………….. 2-224
Maintenance ……………………………………………………………………………………………………………………… 2-224
Monitor ………………………………………………………………………………………………………………………………. 2-224
Ring Down / Hot Line / Off-Hook Preference ……………………………………………………………………… 2-225
Contents – vii
Save Number Redial (SNR) …………………………………………………………………………………………………….. 2-228
School Zone …………………………………………………………………………………………………………………………….. 2-229
Single Line Telephone ……………………………………………………………………………………………………………. 2-232
Compatibility …………………………………………………………………………………………………………………….. 2-232
SLT DTMF Receiver Timer ……………………………………………………………………………………………….. 2-232
SLT Hook Flash Timer ………………………………………………………………………………………………………. 2-232
SLT Hook Flash Bounce Timer ………………………………………………………………………………………… 2-233
Software Version (MBU) …………………………………………………………………………………………………………. 2-234
Speakerphone …………………………………………………………………………………………………………………………. 2-234
Speakerphone Vodavi STS Options ……………………………………………………………………………………………………. 2-234
Speakerphone Operation ……………………………………………………………………………………………….. 2-236
Speed Dial ………………………………………………………………………………………………………………………………… 2-236
Station Speed Dial Numbers ………………………………………………………………………………………….. 2-236
System Speed Dial Access ………………………………………………………………………………………………. 2-238
Speed Bins – Chaining ……………………………………………………………………………………………………… 2-240
Initialize System/Station Speed Numbers ……………………………………………………………………. 2-240
Print System Speed Numbers ………………………………………………………………………………………… 2-241
Station Attributes ……………………………………………………………………………………………………………………. 2-242
Initialize Station Attributes ……………………………………………………………………………………………… 2-242
Print Station Attributes ……………………………………………………………………………………………………. 2-244
Station Identification ……………………………………………………………………………………………………………… 2-245
Station ID Lock ………………………………………………………………………………………………………………….. 2-247
Station Message Detail Recording ……………………………………………………………………………………….. 2-248
SMDR Enable/Disable ………………………………………………………………………………………………………. 2-250
Long Distance – All Calls ………………………………………………………………………………………………….. 2-251
Character Print Assignment ……………………………………………………………………………………………. 2-251
Baud Rate Display …………………………………………………………………………………………………………….. 2-251
SMDR Port Assignments ………………………………………………………………………………………………….. 2-252
SMDR Call Qualification Vodavi STS Timer ……………………………………………………………………………………….. 2-252
Station Relocation ………………………………………………………………………………………………………………….. 2-253
System Parameters …………………………………………………………………………………………………………………. 2-254
Initialize System Parameters …………………………………………………………………………………………… 2-254
Print System Parameters …………………………………………………………………………………………………. 2-258
System Reset ……………………………………………………………………………………………………………………………. 2-260
T-1 Alarm Programming ………………………………………………………………………………………………………… 2-261
Enable/Disable (Carrier Loss Alarm) ………………………………………………………………………………. 2-262
Blue Alarm …………………………………………………………………………………………………………………………. 2-262
Yellow Alarm …………………………………………………………………………………………………………………….. 2-263
Red Alarm ………………………………………………………………………………………………………………………….. 2-263
Bipolar Variations Alarm ………………………………………………………………………………………………….. 2-264
Frame Slip Alarm ………………………………………………………………………………………………………………. 2-264
Data Errors Alarm ……………………………………………………………………………………………………………… 2-265
Clear Alarm ………………………………………………………………………………………………………………………… 2-265
Minor Alarm ………………………………………………………………………………………………………………………. 2-266
Major Alarm ………………………………………………………………………………………………………………………. 2-266
Contents – viii
Time Period ……………………………………………………………………………………………………………………….. 2-267
Attendant Display – T-1 Alarms ………………………………………………………………………………………. 2-267
T-1 Trunking …………………………………………………………………………………………………………………………….. 2-268
T-1 Signaling Type ……………………………………………………………………………………………………………. 2-268
T-1 Ringback Option ………………………………………………………………………………………………………… 2-270
T-1 Dial Tone Option ……………………………………………………………………………………………………….. 2-270
Wink Timer ………………………………………………………………………………………………………………………… 2-271
T-1 Collect Timer ………………………………………………………………………………………………………………. 2-272
T-1 Incoming Signaling ……………………………………………………………………………………………………. 2-272
T-1 Framing Type ……………………………………………………………………………………………………………… 2-273
Text Messaging (Silent Response) ……………………………………………………………………………………….. 2-273
Toll Restriction ………………………………………………………………………………………………………………………… 2-275
Entering Toll Table …………………………………………………………………………………………………………… 2-277
Allow Table ……………………………………………………………………………………………………………………….. 2-278
Deny Table ………………………………………………………………………………………………………………………… 2-280
Special Table ……………………………………………………………………………………………………………………… 2-281
Display Toll Table Entries ………………………………………………………………………………………………… 2-283
Initialize Exception Tables ………………………………………………………………………………………………. 2-284
Print Exception Tables …………………………………………………………………………………………………….. 2-284
Toll Restriction Related Items …………………………………………………………………………………………. 2-286
Uniform Call Distribution Vodavi STS………………………………………………………………………………………………………. 2-287
Universal Day/Night Answer …………………………………………………………………………………………………. 2-287
Universal Day Answer (UDA) ………………………………………………………………………………………….. 2-288
Universal Night Answer (UNA) ……………………………………………………………………………………….. 2-289
Voice Mail …………………………………………………………………………………………………………………………………. 2-290
Alternate Voice Mail Group …………………………………………………………………………………………….. 2-291
Standard Leave Mail Index Entry ……………………………………………………………………………………. 2-292
Retrieve Mail Index Entry ………………………………………………………………………………………………… 2-292
Station Assignments ………………………………………………………………………………………………………… 2-293
No Answer Leave Mail Index Entry ………………………………………………………………………………… 2-293
Busy Leave Mail Index Entry …………………………………………………………………………………………… 2-294
VMID Station Numbers ……………………………………………………………………………………………………. 2-294
VM Transfer with ID Digits ………………………………………………………………………………………………. 2-295
VM Tone Mode Calling Option ………………………………………………………………………………………. 2-296
Voice Mail ID Translation …………………………………………………………………………………………………. 2-296
Message Waiting Indication …………………………………………………………………………………………… 2-297
Message Wait / VM Button Flash Rate …………………………………………………………………………… 2-298
Voice Mailbox Button ………………………………………………………………………………………………………. 2-299
Voice Mail Group Button …………………………………………………………………………………………………. 2-299
Voice Mail Group Access …………………………………………………………………………………………………. 2-299
Initialize Voice Mail Group Parameters …………………………………………………………………………. 2-300
Print Voice Mail Group Parameters Vodavi STS……………………………………………………………………………….. 2-301
Voice Mail In-Band Features ………………………………………………………………………………………………….. 2-302
In-Band Signaling Integration ………………………………………………………………………………………… 2-302
Voice Mail In-Band Digits ………………………………………………………………………………………………… 2-303
Contents – ix
Voice Mail Transfer / Forward …………………………………………………………………………………………. 2-303
Voice Mail Broker ……………………………………………………………………………………………………………… 2-304
Voice Mail ID Digit Length ………………………………………………………………………………………………. 2-304
Voice Mail Modem Access ………………………………………………………………………………………………. 2-305
Voice Mail One-Touch Recording ………………………………………………………………………………………… 2-306
One-Touch Recording Warning Tone …………………………………………………………………………… 2-307
Voice Mail Outpulsing Table …………………………………………………………………………………………………. 2-308
Voice Mail In-Band Signaling ………………………………………………………………………………………….. 2-308
Voice Mail Disconnect Table …………………………………………………………………………………………… 2-310
Volume Control ……………………………………………………………………………………………………………………….. 2-311
3 Attendant Features and Operation
Introduction …………………………………………………………………………………………………………………………….. 3-3
Attendant Features – Index ……………………………………………………………………………………………………. 3-4
911 Alert …………………………………………………………………………………………………………………………….. 3-5
Attendant CO Line External (Off-Net) Forward ………………………………………………………………….. 3-6
Attendant Custom Message …………………………………………………………………………………………………. 3-7
Attendant Day/Night/Special ……………………………………………………………………………………………….. 3-8
Attendant Directory List Programming ………………………………………………………………………………. 3-9
Attendant Disable Outgoing CO Line ………………………………………………………………………………….. 3-12
Attendant Override ………………………………………………………………………………………………………………… 3-13
Attendant Setting Time and Date ………………………………………………………………………………………… 3-14
Attendant Station Assignment …………………………………………………………………………………………….. 3-15
Attendant Unavailable …………………………………………………………………………………………………………… 3-16
Attendant Voice Mail Alarm Clear ………………………………………………………………………………………… 3-17
DSS/BLF Console with Map …………………………………………………………………………………………………… 3-17
Busy Lamp Field Indicators …………………………………………………………………………………………….. 3-17
Direct Station Calling ……………………………………………………………………………………………………….. 3-17
Release Key ……………………………………………………………………………………………………………………….. 3-17
Transfer Search …………………………………………………………………………………………………………………. 3-17
Mapping Options ……………………………………………………………………………………………………………… 3-18
Station ID for DSS/BLF Console With Map ……………………………………………………………………. 3-21
Display Timer …………………………………………………………………………………………………………………………… 3-21
ICLID Call Management Tables …………………………………………………………………………………………….. 3-22
Answered Call Management Table ……………………………………………………………………………….. 3-22
Unanswered Call Management Table …………………………………………………………………………… 3-23
Recall ………………………………………………………………………………………………………………………………………… 3-24
Attendant Recall Timer ……………………………………………………………………………………………………. 3-24
Release Button ………………………………………………………………………………………………………………………… 3-24
Speed Dial – System Storing ………………………………………………………………………………………………….. 3-25
4 Uniform Call Distribution
Uniform Call Distribution ………………………………………………………………………………………………………. 4-3
UCD Calls In Queue Status Display ………………………………………………………………………………… 4-3
Alternate UCD Group Assignments ………………………………………………………………………………. 4-3
Contents – x
Incoming CO Direct Ringing …………………………………………………………………………………………… 4-4
Message Interval Timer ……………………………………………………………………………………………………. 4-4
No-Answer Recall Timer ………………………………………………………………………………………………….. 4-5
No-Answer Retry Timer …………………………………………………………………………………………………… 4-5
Overflow Station Assignment ………………………………………………………………………………………… 4-5
Overflow Station Forwarding …………………………………………………………………………………………. 4-7
Overflow Timer …………………………………………………………………………………………………………………. 4-8
Primary Agent Assignments …………………………………………………………………………………………… 4-8
Primary Recorded Announcement ………………………………………………………………………………… 4-9
Recorded Announcements …………………………………………………………………………………………….. 4-9
Recorded Announcement Tables ………………………………………………………………………………….. 4-9
Ring Timer …………………………………………………………………………………………………………………………. 4-11
Secondary Recorded Announcement …………………………………………………………………………… 4-12
UCD Available/Unavailable …………………………………………………………………………………………….. 4-12
UCD Calls In Queue Display ……………………………………………………………………………………………. 4-13
Wrap-up Timer ………………………………………………………………………………………………………………….. 4-14
Initialize UCD Group Parameters …………………………………………………………………………………… 4-15
Print UCD Group Parameters ………………………………………………………………………………………….. 4-16
A ICLID / Caller ID
Introduction …………………………………………………………………………………………………………………………….. A-3
Functional Performance ………………………………………………………………………………………………………… A-4
Caller ID Name/Number ………………………………………………………………………………………………………… A-4
Calling Number/Name Display ………………………………………………………………………………………. A-5
Incoming Number/Name for SMDR Records ……………………………………………………………….. A-6
Local Name Translation …………………………………………………………………………………………………… A-6
ICLID Programming ………………………………………………………………………………………………………………… A-6
Enable/Disable ………………………………………………………………………………………………………………….. A-7
Name in Display ……………………………………………………………………………………………………………….. A-7
Baud Rate Display …………………………………………………………………………………………………………….. A-8
Port Assignment ……………………………………………………………………………………………………………….. A-8
Ring Delay Timer ………………………………………………………………………………………………………………. A-8
Initialize ICLID-DID Tables ……………………………………………………………………………………………….. A-10
Print ICLID – DID Tables ……………………………………………………………………………………………………. A-11
ICLID Call Management Tables …………………………………………………………………………………………….. A-13
Answered Call Management Table ……………………………………………………………………………….. A-13
Unanswered Call Management Table …………………………………………………………………………… A-14
B Least Cost Routing
Introduction …………………………………………………………………………………………………………………………….. B-3
LCR Tables …………………………………………………………………………………………………………………………. B-3
LCR Flowchart …………………………………………………………………………………………………………………… B-5
Operation (When LCR is Enabled) ………………………………………………………………………………….. B-6
Programming LCR Tables ………………………………………………………………………………………………………. B-6
3-Digit Area / Office Code Table …………………………………………………………………………………….. B-7
Contents – xi
6-Digit Office Code Table ………………………………………………………………………………………………… B-8
Exception Code Table ……………………………………………………………………………………………………… B-9
Route List Table ………………………………………………………………………………………………………………… B-9
Insert/Delete Table …………………………………………………………………………………………………………… B-11
Daily Start Time Table ……………………………………………………………………………………………………… B-12
Weekly Schedule Table ……………………………………………………………………………………………………. B-14
LCR Routing for Toll Information …………………………………………………………………………………… B-15
LCR Call Progress ………………………………………………………………………………………………………………. B-15
Default LCR Database ………………………………………………………………………………………………………. B-16
Forced Least Cost Routing (LCR) ……………………………………………………………………………………. B-16
LCR Class of Service (COS) ………………………………………………………………………………………………. B-17
Enable/Disable Least Cost Routing ……………………………………………………………………………….. B-19
Call Cost Display ……………………………………………………………………………………………………………….. B-19
Initialize LCR Tables ………………………………………………………………………………………………………….. B-20
Print LCR Tables ………………………………………………………………………………………………………………… B-21
LCR Printout ………………………………………………………………………………………………………………………. B-22
C Flash-Based Voice Mail
Introduction …………………………………………………………………………………………………………………………….. C-3
System Capabilities ………………………………………………………………………………………………………….. C-3
Basic Features ……………………………………………………………………………………………………………………. C-3
Programming the Voice Mail System ………………………………………………………………………………….. C-4
Card Slot Programming …………………………………………………………………………………………………… C-4
Recorded Announcement Tables ………………………………………………………………………………….. C-5
Programming Devices for Flash-based Voice Mail System ……………………………………….. C-7
Programming System Functions Via Telephone …………………………………………………………. C-9
Programming System Functions Via Computer ………………………………………………………….. C-18
Voice Prompts …………………………………………………………………………………………………………………… C-39
User Operations ………………………………………………………………………………………………………………………. C-44
How to Use the Voice Mail System ………………………………………………………………………………… C-44
Getting Started …………………………………………………………………………………………………………………. C-44
Message Options ……………………………………………………………………………………………………………… C-45
Mailbox Greeting Options ………………………………………………………………………………………………. C-49
Passwords ………………………………………………………………………………………………………………………….. C-51
Outcall Notification ………………………………………………………………………………………………………….. C-51
Direct Transfer ………………………………………………………………………………………………………………….. C-51
D Customer Database Programming
Introduction …………………………………………………………………………………………………………………………….. D-3
Program Mode Entry (Key Station) ………………………………………………………………………………………. D-5
Program Mode Entry (Data Terminal or PC) ……………………………………………………………………….. D-5
Initialization …………………………………………………………………………………………………………………………….. D-5
Database Programming Worksheets …………………………………………………………………………………… D-6
Database Upload/Download Routine ………………………………………………………………………………….D-6
Upload/Download through Remote Administration …………………………………………………. D-6
Contents – xii
Programming Tables ……………………………………………………………………………………………………………… D-11
E Quick Reference Tables
Flash Code Index …………………………………………………………………………………………………………………….. E-3
Default Numbering Plan ………………………………………………………………………………………………………… E-13
1 Introduction
This manual provides the information necessary to operate and maintain the STS System. The
described features are based on the current software release. If any of these features do not
work on your system, call your sales representative regarding upgrade of your system.
1-2 General Description
Introduction
General Description
Allows Flexibility and Software Control
The STS Digital Key Telephone System is a fully digital hybrid Key Telephone System,
designed to meet the telecommunication needs of small to medium-sized business offices.
The system has been designed to allow a high level of software control over the system’s
hardware. The software incorporates a vast array of features and capabilities including PC
Database Administration and Least Cost Routing.
Incorporates Command Processing & Voice Switching
The STS System incorporates state of the art digital technology for command processing and Vodavi STS
voice switching, using a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM, “A”
law or “U” law) distributed switching matrix.
Supports Multiple Devices
The STS system supports a combination of Digital Keysets and wireless terminals as well as
analog single line devices. With the keysets, commonly used features are activated by direct
button selection. Additionally, many functions may be accessed by dialing specific codes or
optionally, by assigning these dial codes to Flexible Buttons on the keyset. In addition to key
telephones, an array of optional terminals is available.
With the flexibility of the STS extensive feature content, and the capability to use an array of
instruments, the STS can be tailored to meet the short and long term needs of the most
demanding customer requirements.
General Description 1-3
Introduction
System Features
This page displays a condensed list of the extensive features available in the STS System:
911 Feature
Account Codes
Answering Machine Emulation
Attendant Assignment / Features
Automatic Privacy
Background Music
Battery Back-Up (Memory)
Baud Rate Assignments
Call Back
Call Coverage
Call Forward
Call Forward – Preset
Calling Forward Override
Calling Station Handsfree Mode Override
Calling Station Tone Mode / Override
Call Park – Station
Call Park – System
Call Pickup
Call Transfer
Camp On
Centrex/PBX
Class Of Service (COS)
CO Line – Access
CO Line Attributes
CO Line DTMF Sending
CO Line Group
CO Line – Identification
CO Line – Incoming Ringing Assignment
CO Line Loop and Pool Buttons
CO Line – Loop Supervision
CO Line – Queue
CO Line – Ringing Options
CO Port Parameters
CO Ring Detect Timer
Conference
Cordless Key Telephone Unit Feature Button
Database Administration
Database Printout (Dump)
Dial By Name
Dial Pulse Sending
Direct Inward System Access (DISA)
Direct Station Selection / Busy Lamp Field
Direct Transfer Mode
Directory Dial
Distinctive Ringing
Do Not Disturb
Executive Override
Executive / Secretary Pairs
External Day Ring
External Night Ring
Fixed Station/Port Number
Flash Rates (Programmable)
Flexible Button Assignment
Flexible Numbering
Group Listening
Headset Mode
Hold – Exclusive
Hold – Preference
Hold – System
Hot Keypad
Hot Line / Ring Down
Hunt Groups
ICLID / Caller ID*
Idle Speaker Mode
Incoming Calling Line Identification
Initializing – System Parameters
Intercom
Inter-Digit Time-Out
Keyset Mode
Last Number Redial
LCD – Contrast
LCD – Display
Least Cost Routing (LCR)
Message Wait
Message Waiting Reminder Tone
Music-On-Hold
Mute Key
Name In Display
Name / Number Translation Table
Night Service
Off-Hook Signaling
Off-Hook Voice Over
Outside Calls
Paging
Pause Timer
PBX Dialing Codes
Personal Messages
Preferred Line Answer
Printing – System Parameters
Privacy Release
Private Line
Recall
Repeat Redial
Relay Programming
Remote Administration*
Remote System Monitor And Maintenance*
Save Number Redial (SNR)
Single Line Telephone (SLT)
Software Version (MBU)
Speakerphone
Speed Dial
Station Attributes
Station Identification
Station Message Detail Recording
Station Relocation
Station Speed Dial Numbers
System Parameters
System Reset
System Speed Bin Access
Text Messaging (Silent Response)
Toll Restriction
Uniform Call Distribution (UCD)
Universal Day/Night Answer
Voice Mail
Voice Mail In-Band Features
Voice Mail One-Touch Recording
Voice Mail Outpulsing Table
Volume Control
* = May require additional hardware or software
1-4 General Description
Introduction
Digital Keyset Telephones
Each STS System provides all the keys, indicators, and features described.
Handset and Speaker are located at the left side of the front panel. A handset is provided to
allow confidential conversation when desired. Lifting the handset from its cradle (going
off-hook) disengages the station’s built-in speaker. The speaker is located directly below the
center portion of the handset. The station may be operated with the handset on-hook. When
this occurs, audio is transmitted to the station user through the station’s speaker.
Flexible Buttons provide access to idle outside lines, DSS/BLF for internal stations, access
speed dial numbers and activate features. These buttons can be programmed by the
individual station user. The default flexible feature buttons are described as follows:
» CALL BACK button lets you initiate a call back request to another busy station. As soon as
that station becomes idle, the station that left the call back request is automatically
signaled. A flexible button must be assigned to use this feature.
» PICK-UP button lets you pick up a tone ringing intercom call, transferred, incoming, or
recalling outside call to a specific unattended station, by group or directed call pick-up.
» DND (DO NOT DISTURB) button lets the user place their telephone into Do Not Disturb
mode to eliminate incoming outside line ringing, intercom calls, transfers and paging
announcements. The station in DND can use the telephone to make normal outgoing
calls. On Attendant stations, this button becomes the system Night Mode button. A Vodavi STS
flexible button must be assigned to use this feature.
» LINE QUEUE button lets you queue to an outside line when all lines in a group are busy.
Your station is placed in queue, awaiting a line in the same group to become available.
Outside Calls are announced by a tone signal repeated every 3.2 seconds. The
corresponding outside line indicator flashes slowly.
Intercom Calls can be tone ringing or voice announced. If voice announced, the receiving
station receives three tone bursts prior to the announcement. If a tone ringing call, the
receiving station hears a tone ring every 2.4 seconds.
24-Button Speakerphone
The 24-button Digital Telephone has 24
flexible, dual color LEDs that can be
customized for each application.
When the flexible button are used as DSS
buttons, station status can be seen in a
single glance. When they are used as CO/
PBX/Centrex buttons, line status is easily
monitored.
This integrated speakerphone offers call
announce with hands-free intercom and a
hot keypad that allows dialing while the
phone is on-hook.
The three interactive soft keys provide
additional feature functionality.
General Description 1-5
Introduction
Digital Keyset/Button Diagram
The following illustration and its corresponding table describe the physical features of the
Vodavi 24-Button Digital Display Telephone. This telephone is necessary when programming
the system features and functions available with the STS System.
Figure 1-1: Digital Key Telephone
FLASH TRANS
SPEED CONF
MSG FWD
MUTE CAMP ON
ON/OFF HOLD
VOLUME
123
456
789
0
ABC DEF
GHI JKL MNO
PRS TUV WXY
OPER
1
2
3
4
5
6
7
8
9
10
11
12
13
15 14
16
17
18
* #
19
1-6 General Description
Introduction
Table 1-1: Digital Key Telephone Buttons
NUMBER FEATURE BUTTON FUNCTION
1 Display Displays information about telephone status,
dialing directories, and text message
information.
2 Message Indicator Programmable indication for Ring Line, Voice
Mail, Message Wait, or handset operation
3 Flexible Button Keys Used to access outside lines or access callhandling features.
4 MSG Key Used for Auto-CallBack to a telephone which has
left a text message or to access voice messages.
5 FWD Key Used to forward your calls to another
destination, such as a station or voice mail.
6 SPEED Key Used to access speed dialing, save number redial
and last number redial. This button also is used
to access flexible button programming.
7 CONF Key Used to establish conference calls.
8 TRANS Key Used to transfer an outside call from one station
to another.
9 FLASH Key Used to end an outside call and to restore dial
tone without hanging up receiver.
10 CAMP ON Used to alert a busy station that an outside line is
on hold and waiting for them.
11 MUTE Key Used to activate/deactivate MUTE function.
When activated, the party on the other end
cannot hear you.
12 HOLD Key Used to place outside calls on hold or to retrieve
held calls.
13 ON/OFF Key Used to make a call without lifting the handset.
14 VOLUME Key Used to adjust level of tones, background music,
ringing, receiver volume, and display contrast.
15 Speaker Outputs tones and voice at your extension.
16 Microphone Used to talk with other party without using the
handset.
17 H-T-P Used to select mode of operation: Handsfree,
Tone, or Privacy.
18 Interactive Soft Keys Used to work in conjunction with fixed and
flexible features.
19 Headset Jack 2.5 mm Headset Jack is located on the left side of
the telephone.
2 Features and Operation
Detailed descriptions of the System and Station features are presented in alphabetical order.
An abbreviated feature index, that is organized in Flash code numerical sequence, is
provided in Appendix E.
2-2 About This Manual
Features and Operation
About This Manual
Content Summary
Chapters
The following chapters contain the descriptions, programming steps, and operating
procedures for the more commonly-used features and functions.
2 – Features & Operation
3 – Attendant Features & Operation
4 – Uniform Call Distribution (UCD)
Appendices
This Appendix contains detailed information on how to use the more complex features
available.
Worksheets and Tables have been placed at the end of this book for easy access to
specific customer system information and frequently-used flash and feature codes.
A – ICLID / Caller ID
B – Least Cost Routing
C – Customer Database Worksheets
D – Quick Reference Tables
Flash Codes
Default Numbering Plan
Part Numbers
About This Manual 2-3
Features and Operation
Manual Format & Description
This diagram explains how the Features/Operations are organized in the following chapters
and appendices. The manual format follows the basic outline as shown, but omits those
elements that do not apply to a particular Feature or Operation.
Feature / Operation
Narrative to explain the feature/operation.
Sub-Feature / Operation
Description
Narrative to explain the sub-feature/operation.
Related Information
Programming Steps
Consists of those actions required of a system
administrator to program single or multiple phones in
the system or system features using the 24-button digital
telephone.
This section assumes that you have already entered
database administrative programming using the string
of [
][
][3][2][2][6] (default password).
DEFAULT … Shows the system default setting.
Operation
Describes how the user operates the digital telephone.

SINGLE LINE TELEPHONE
When the Single Line Telephone operation differs from
the digital telephone, those differences are described.
If your telephone has a FLASH key, use it instead of the
instruction to depress the hookswitch.
Conditions
» Describes any special criteria that affects the
programming or operation of the feature.
Quick Reference
Flash XX Button X The xxxx function MUST
also be enabled.
2-4 911 Feature Vodavi STS
Features and Operation
911 Feature
Description
The 911 Feature allows stations in the system to dial 911 without using an access code. 911
calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the
911 call is placed.
When this feature is enabled, Trunk Group/LCR Access Code 9 is not available.
Related Information
Programming Steps
To enable/disable the 911 feature:
1. Press the 911 FEATURE flexible button (FLASH 06, Button #13). The following message
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
DEFAULT … Disabled
To designate the line(s) for 911 use:
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being
programmed, enter that number twice (001 001).
Quick Reference
Flash 12 To insert [9] for Centrex 911 calls (refer to “PBX Dialing Codes”
on page 2-55).
911 FEATURE 0-1
DISABLED
CO LINE ATTRIBUTES
SELECT A CO LINE RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
911 Feature 2-5
Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 (Page A) is lit. The following message displays to indicate current
programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press Button #15 to designate the line for 911 use.
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Disabled
911 Alert
Description
Any station user or attendant who programs a flexible button for 911 ALERT (feature code
608) will be alerted of internal stations placing 911 calls. The system can store the sixteen
most recent 911 calls. Calling information includes the time/date of the call, as well as the
station number from which the call was placed.
The initial 911 Alert indications include:

Audible ringing tone

Green flashing 911 ALERT flexible button LED

Automatic LCD display of 911 call information
XX = Index number (01-16)
Operation
Station users and attendants can press the 911 ALERT flexible button as necessary to view
additional 911 calls’ information in the stored list. After a station user or attendant views the
information for all 911 calls in the system list:

All users’ LEDs change to a solid red indication.

The audible ringing tone at all stations ceases.

The LCDs at all stations revert to a normal display.
XXX – XXX PAGE A
ENTER BUTTON NUMBER
911 TRUNK 0-1
DISABLED
E 911 C AL L XX: STA XXXX
MM/DD/YY HH:MM
2-6 911 Feature Vodavi STS
Features and Operation
The list remains available for review by pressing the 911 ALERT flexible button as necessary,
until after the messages are deleted.
To delete logged 911 Alert messages:
An attendant uses the following steps to delete the messages on a system-wide basis.
1. Press the 911 ALERT flexible button to display the 911 call information for deletion.
2. Press FLASH to delete that message.
Enhanced 911 Integration
Description
The E911 feature integrates the system to the Proctor PBX ANI-LINK product to provide
enhanced 911 service. Loop Start lines can be connected to the Proctor unit and
programmed to be 911 lines (FLASH 40, Page A, Button #15). When a 911 call is made from a
station in the system, the system will send 911XXXX (XXXX=Station # that placed the 911 call)
in DTMF format to the Proctor. If the station number is less than 4 digits, a leading 0 will
automatically be added. The Proctor unit then accesses a CO trunk and sends the information
in the proper format to the 911 Center.
This feature also provides a means to identify a power failure signal from the Proctor Unit. If a
power failure signal is detected, the KSU routes 911 calls via trunks other than those marked
for 911 use until the signal is removed.
Programming Steps
1. Press the ENHANCED 911 button (FLASH 06, Button #14). The following message
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
DEFAULT … Disabled
Conditions
» The 911 Feature (FLASH 06, Button #13) must be enabled for Proctor Integration to work.
» Only the lines connected to the Proctor should have the 911 Enable programmed
(FLASH 40, Page A, Button #15).
» It is recommended to have a power failure procedure in place to ensure that 911 calls are
always routed. Refer to FLASH 09, Button #7 for programming information.
The E911 feature ensures access to 911 by freeing a CO Line, then making a call.
If you are using Centrex lines, a 2-second setting is recommended for Guard Timer
programming (Flash 40, Page C, Button #6). This avoids situations where a line is
seized by the 911 call before an existing call is dropped, causing the emergency call
to be conferenced with the existing call.
ENHANCED 911 0-1
DISABLED
Account Codes 2-7
Features and Operation
Enhanced 911 Power Failure Station
Description
The power failure signal is designed to be used with the normally open (NO) power failure
leads from the Proctor unit connected to an SLT port or SLA device. When the leads close in
power failure, this is detected as an off hook and 911 routing ceases to the Proctor unit. 911
calls are sent via trunks other than those marked for 911 use until the power failure lead
opens, which is detected as an on hook. 911 calls are then routed again to the Proctor unit.
Programming Steps
1. Press the E911 POWER FAILURE STATION button (FLASH 09, Button #7). The following
message displays:
2. Enter a valid SLT station number (100-8999) to be used as the power failure station.
3. Press HOLD to save the entry. A confirmation tone sounds.
Conditions Vodavi STS
» During a power failure, 911 calls are sent via trunks other than those marked for 911.
» During a power failure, the station’s digit information is not sent.
» The feature requires either an SLT port or an SLA port for the integration to work.
Account Codes
Description
An account code is the last field within Station Message Detail Recording (SMDR), that
provides tracking capabilities for specific calls by entering a verified/non-verified, variable
length (up to 12 digits) identifier.
The use of forced Account Codes is optional, offered on a system-wide basis.
Related Information
PROCTOR 911 P/F ####
####
Quick Reference
Flash 21 Button 1 The SMDR function MUST be enabled (refer to “SMDR Enable/
Legacy Business Telephone Systems:
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