Vodavi Voice Mail Talkpath Business Telephone Systems

 

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Vodavi Infinite 4096 ProgrammingPDF8.5M

Vodavi Voice Mail

Contents
Introduction ……………………………………………………………….1
Real Time Screens ………………………………………………………1
Color Codes of Displays …………………………………………..2
Real Time Window ………………………………………………….2
Creating a composite real time screen ………………………..3
Graph Windows …………………………………………………………4
Statistics Windows – Changing Shift/Interval Time ……..5
Using Alternative Labels ………………………………………….6
Lock Function …………………………………………………………7
Large Character Windows ………………………………………….7
Parameter Title Bars …………………………………………………7
Status Windows ………………………………………………………….8
Alarms Configuration ………………………………………………8
What is the Reporter? ………………………………………………..10
How Does the Reporter Work? ………………………………….10
Report Concepts and Terminology ……………………………..11
Devices …………………………………………………………………..11
Shifts ……………………………………………………………………..13
Filters …………………………………………………………………….13
Filter elements supported ……………………………………..13
Report Templates …………………………………………………….16
What Type of Report? ………………………………………………..16
Event Reports ………………………………………………………….19
Traffic Reports ………………………………………………………..22
Traffic Reports for Agents ……………………………………22
Traffic Reports for Lines ………………………………………32
Traffic Reports for DIDs ………………………………………36
Utilization Reports …………………………………………………..40
Contention Reports ………………………………………………….43
Contention Report (standard) ………………………………..43
Contention Profile Report …………………………………….43
Distribution Reports …………………………………………………44
Account Code Report ……………………………………………….44
Working with Report Templates …………………………………45
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Customizing Report Templates ………………………………….45
Event Reports ………………………………………………………….46
Traffic and Traffic Profile Reports …………………………….47
Traffic Reports ……………………………………………………47
Agent Traffic Report ……………………………………………49
Traffic Profile Reports …………………………………………50
Group Traffic Profile Report …………………………………50
Agent Traffic Profile Report …………………………………51
Distribution Reports …………………………………………………52
Utilization Reports …………………………………………………..52
Extension Utilization Profile Report ………………………54
Account Code Report ……………………………………………….55
Contention Reports ………………………………………………….56
Standard Contention Report ………………………………….56
Contention Profile Report …………………………………….57
Creating a New Report Template ……………………………….58
Compiling a New Report …………………………………………….59
Printing Reports ………………………………………………………60
Filtering Data Using Shifts ……………………………………….60
Adding Filters to Report Items …………………………………..61
Exporting and Importing Data …………………………………..62
Saving Generated Reports …………………………………………62
Recalling a Saved Report ……………………………………..62
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Figures
Composite Real-time Screen Template Drop Down Menu ..3
Composite Real Time Screen ………………………………………..4
Real Time Call Statistics Dialogue Box ………………………….5
Agent Statistics Window ………………………………………………6
Properties for the Agent Statistics Window ……………………..6
Alarms Configuration Dialog Box ………………………………….9
Alarms Configuration Dialogue Box ………………………………9
Reporter Toolbar ………………………………………………………….45
Configure Report Template Dialog Box ………………………….45
Configure Agent Event Report Dialog Box ……………………..46
Configure Agent Group Traffic Report Dialog Box ………….48
Configure Agent Traffic Report Dialog Box ……………………49
Configure Agent Group Traffic Profile Report Dialog Box .50
Configure Agent Traffic Profile Report Dialog Box …………51
Configure Wait Time Distribution Report ……………………….52
Agent Utilization Report Template Dialog Box ……………….53
Extension Utilization Profile Report Dialog Box ……………..54
Account Code Report Dialog Box ………………………………….55
Configure Contention Report Template Dialog Box …………56
Configure Contention Profile Report Template Dialog Box 57
Discovery ACD MIS and Reporter Toolbars ……………………58
Reporter Toolbar ………………………………………………………….60
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Tables
Devices ……………………………………………………………………….12
Filter Elements Supported …………………………………………….14
Available Reports ………………………………………………………..17
Event Reports ………………………………………………………………20
Agent Traffic Reports …………………………………………………..23
Extension Traffic Reports ……………………………………………..28
Line Traffic Reports ……………………………………………………..33
DID Traffic Reports ……………………………………………………..37
Utilization Reports ……………………………………………………….41
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Introduction
Your call center is important to your organization. After all, it’s where
you and your customers meet, where every call is a revenue generating opportunity. This means that there is a direct relationship
between your call center’s performance and business success.
Discovery ACD can play a significant role in that relationship,
because with Discovery ACD you can measure customer satisfaction,
as well as employee productivity. Discovery ACD provides real time,
visual feedback on agent/rep activity, queue status and cumulative
statistics combined with a flexible reporting package, integrating all
the activities of your call center to offer managers the information
needed for effective decision making. Vodavi Voice Mail

Call now to schedule your appointment!!!
800-821-2686